About Zendesk Support
Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time. Get ahead of the day and keep things running by...
Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time.
Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
Focus on today
Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account.
Search to find context on your customer
Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more.
Continue a conversation or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.
Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.
Track your team’s performance
If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!
We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
Previous Versions
Here you can find the changelog of Zendesk Support since it was posted on our website on 2013-08-22 00:58:44.
The latest version is 2.43.1 and it was updated on 2024-04-19 17:42:50. See below the changes in each version.
Zendesk Support version 2.43.1
Updated At: 2024-04-04
Changes: ‧ In this release we made minor improvements and fixed bugs.
Zendesk Support version 2.33.0
Updated At: 2023-06-13
Changes: We have launched a new ticket details experience which you can access via the Settings in the app. Please try it out and tell us what you think using the in app feedback feature.
Zendesk Support version 2.32.2
Updated At: 2023-04-16
Changes: We've added a brand new ticket details UI to improve the way you view and respond to tickets on mobile. To turn it on, go to settings and enable the new experience. For more information, please see here: https://support.zendesk.com/hc/en-us/articles/4408846407066#topic_lmz_hkb_1vb
Zendesk Support version 2.21.3
Updated At: 2022-05-18
Changes: ‧ Bug fixes and enhancements.
‧ Soon, we will be launching a new mobile experience and would love to get some beta testers involved. To learn more, go to https://support.zendesk.com/hc/en-us/community/topics/4409462347418 or sign up here: https://forms.gle/TZQJEcKMzERWcZdU6
Zendesk Support version 2.21.0
Updated At: 2022-03-22
Changes: We have added Dark Mode support for devices running Android 10 and above. This feature will use your system setting to determine if we show the app in dark mode or not. You can also change it manually in the app settings. If you have any feedback on our app, we'd love to hear it. Use the Feedback feature in the app to tell us what you think.
Zendesk Support version 2.11.0
Updated At: 2021-04-14
Changes: ‧ This release includes the ability to add a user with phone number, view custom user fields in the profile view and minor bug fixes and improvements including a bug where inline image links were not displayed.
Zendesk Support version 2.8.6
Updated At: 2020-03-11
Changes: ‧ This release includes some minor bug fixes and improvements.
Zendesk Support version 2.8.0
Updated At: 2019-12-03
Changes: ‧ In this release, we have listened to your feedback and have introduced the ability to merge tickets. Try it out and let us know what you think - we'd love to hear your feedback on how we can improve it further.
Zendesk Support version 2.7.0
Updated At: 2019-11-05
Changes: We heard your frustrations about when you go for your lunch break, forget to update your Talk status, and then come back to a bunch of missed calls. Now, you can change your status from the Support app! What other features would be useful? Share your feedback via the app.
Zendesk Support version 2.6.0
Updated At: 2019-10-08
Changes: ‧ Today we've further enhanced the Bulk Update feature - now you can update tags and and the ticket subject for multiple tickets in one action. We also fixed some bugs and made minor improvements.
Disclaimer
Official Google Play Link
We do not host Zendesk Support on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Zendesk Support is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
